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Softscape’s Grievance and Incident Tracking module tracks the details of incidents, complaints, disciplinary actions, disputes, and grievances from initial claim through each step towards bringing the item to resolution. Unique workflows for each type of grievance or incident provides users an unprecedented depth of product to address a number of legislated issues.
Softscape’s Grievance & Incident Tracking module also enables employees to anonymously report ethical violations as stipulated in the Sarbanes-Oxley Act of 2002. In addition, this enables organizations to act on documented incidents and create an audit trail of actions taken. EEO complaints, HIPAA Privacy Complaints, Sexual Harassment, Union complaints, and other incidents require a confidential method for employees to log complaints as well as documented procedures for reviewing and resolving them. Grievance and Incident Tracking provides the flexibility to establish and publish these procedures and serves as an anonymous location for employees.
- Flexible
- Integrate with All HR Management Functions
- Easier Resolution of Claims & Appeals
- Easy To Use
- Instant Access to Critical Organizational Information
- Highly Configurable
- Integrates with existing HRIS System
- Collective agreements entered, viewed and managed
- Career planning and evaluation
- Performance management
- Learning management features as it relates to complaints
- Grievances managed according to collective agreements
- Automates the entire life cycle of cases
- Automated follow-ups and notifications
- Intuitive web-based interface
- Rapid deployment
- Unlimited stages configured to local processes
- Unlimited user defined steps per incident
- State and federal reports, management reports, statistical reports, and ad-hoc reports
- Accurate point-in-time reports for any past, current, or future date
- Track incidents by department, division, location, employer group, or employment status
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